Medical Receptionist


  • Greets and promptly welcomes all patients and visitors and maintains a positive atmosphere.
  • Schedules and confirms appointments.
  • Explains financial requirements, and can verify insurance.
  • Is able to collect payment or copay, balance cash drawers and return change.
  • Learns and operates within the practice medical software.
  • Interacts with patients & ensures all necessary paperwork is completed.
  • Comforts patients by anticipating their anxieties and answering patients’ questions.
  • Assists in moving patients through the practice including moving patients into and out of exam rooms.
  • Keeps reception, waiting facilities, and breakroom areas clean, stocked and organized.
  • Strictly adheres to the privacy policies listed by the organization and informs patients of their privacy rights.
  • Opens and closes the facility.
  • Maintains office security by following safety protocols.
  • Performs other related work as required.
Performance Requirements

  • Must routinely demonstrate superior customer service skills.
  • Have basic knowledge of medical terminology and organization services.
  • Be physically able to regularly change sitting, standing, walking positions to perform front office duties.
  • Operate standard office equipment including computers, telephones, printers, copiers, etc.
  • Have adequate hearing to answer phone and speak with patients.
  • Must have excellent verbal and communication skills.
  • Must be organized, show attention to details, and display an ability to prioritize responsibilities.
  • Show proficiency in basic computer commands and functions including data entry and responding to emails using proper grammar.
  • Be neatly groomed and maintain a professional appearance.
  • The ability to respond and treat every customer with dignity, honesty and cheerfulness.
Job specifications

  • Education: High school diploma or equivalent
  • Experience: at least 1 year medical office preferred
  • License: Driver’s License
  • Bilingual (Spanish/English) is a plus
Job Type